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Every Sesame lift comes with a one-year warranty, which includes one standard service six months after installation. We strongly recommend that Sesame also services your DDA lift after the warranty period has expired. British Standards recommends DDA lifts are serviced every six months by the manufacturer. The engineers who service our lifts are the same ones who have expertly built and installed them, ensuring unrivaled experience, product knowledge, and quality.

We offer varied types of advice/support in regard to looking after your DDA lift in the form of 3 service agreement levels called: standard, enhanced, and total. All of which include the main aspects of a Sesame service (listed below) and their own individual elements. See the list below for full details.

To sign up for one of our servicing plans, or for more information please contact us at +44 (0)1784 440088 or by filling out this contact form

a 6 meter diameter semi circular bespoke lift in the raised and lowered position

Each Service includes:

· Check operation of system

· Check operation of emergency lower system by operating emergency lower key.

· Check operation of emergency stop switches Check scissor lift operation. Carry out the following inspection carefully

· Fully raise the scissor lift to full travel after operating maintenance keyswitch and engage safety prop

· Check hydraulic pipework and fittings for leaks or damage, correct as necessary

· Check cylinder for leakage

· Check cylinder bearings and bearing pins for wear

· Check cylinder rods for damage

· Check scissor lift pipework and cabling for damage or chaffing

· Check tightness of main nuts and bolts

· Check for lubrication. Ensure that all joints between moving parts are lubricated and clean

· Before disengaging props, ensure that the scissor mechanism and roller tracks are free of obstruction

· Check drive chain and sprockets

· Check slide systems, clean as necessary

· Check limit switch positions and integrity

· Check cabling and connections

· Check battery terminals

· Check solenoid caps

· Check all E-stops operate safely

Lifts with Stairs

· Check hydraulic pipework and fittings for leaks or damage. Correct as necessary

· Clean bottom wheel runner plates

· Check tightness of main nuts and bolts

· Faulty parts are covered under warranty for a period of a year after installation


3 SERVICE AGREEMENT LEVELS


STANDARD SERVICE

Call out - Monday – Friday (9:00 A.M. to 5:00 P.M. 5 days a week) excluding Public Holidays

This agreement includes 2 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm.

● Telephone support: Calls received out of office hours will be forwarded to a mobile phone and reasonable efforts will be made to answer / action the call, however there will be a backup answer phone service.

● Email support: Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day.

● Onsite assistance can be guaranteed within 72 hours during the business week.


ENHANCED SERVICE

Call out - Monday – Saturday (9:00 A.M. to 5:00 P.M. 6 days a week) excluding Public Holidays

This agreement includes 3 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm.

● Telephone support: Calls received out of office hours will be forwarded to a mobile phone with full efforts made to answer / action the call within the contracted hours.

● Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.

● Onsite assistance can be guaranteed within 48 hours during the business week.



TOTAL SERVICE

Call out – Monday – Sunday (6:00A.M. to 11:00 P.M. 7 days a week) including Public Holidays

This agreement includes 4 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm. Servicing out of these hours would cost an additional £1,500.00 annually (4 services in a 12month period).

● Telephone support: Calls received out of office hours will be forwarded to a mobile phone with full efforts made to answer / action the call within the contracted hours.

● Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.

● Onsite assistance can be guaranteed within 24 hours during the business week.

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