Maintaining the Sesame Lifts

Every Sesame lift comes with a one-year warranty, which includes one standard service six months after installation. We strongly recommend that Sesame also services your DDA lift after the warranty period has expired. British Standards recommends DDA lifts are serviced every six months by the manufacturer. The engineers who service our DDA lifts are the same engineers who have built and installed our DDA lifts.

The following is a list of the service packages we can offer:-

STANDARD SERVICE

Call out - Monday – Friday (9:00 A.M. to 5:00 P.M. 5 days a week) excluding Public Holidays

This agreement includes 2 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm.

● Telephone support: Calls received out of office hours will be forwarded to a mobile phone and reasonable efforts will be made to answer / action the call, however there will be a backup answer phone service.

● Email support: Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day.

● Onsite assistance can be guaranteed within 72 hours during the business week.

ENHANCED SERVICE

Call out - Monday – Saturday (9:00 A.M. to 5:00 P.M. 6 days a week) excluding Public Holidays

This agreement includes 3 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm.

● Telephone support: Calls received out of office hours will be forwarded to a mobile phone with full efforts made to answer / action the call within the contracted hours.

● Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.

● Onsite assistance can be guaranteed within 48 hours during the business week.

TOTAL SERVICE

Call out – Monday – Sunday (6:00A.M. to 11:00 P.M. 7 days a week) including Public Holidays

This agreement includes 4 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm. Servicing out of these hours would cost an additional £1,500.00 annually (4 services in a 12month period).

● Telephone support: Calls received out of office hours will be forwarded to a mobile phone with full efforts made to answer / action the call within the contracted hours.

● Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.

● Onsite assistance can be guaranteed within 24 hours during the business week.

Each Services includes:

Check operation of system

Check operation of emergency lower system by operating emergency lower key.

Check operation of emergency stop switches Check scissor lift operation. Carry out the following inspection carefully

Fully raise the scissor lift to full travel after operating maintenance keyswitch and engage safety prop

Check hydraulic pipework and fittings for leaks or damage, correct as necessary

Check cylinder for leakage

Check cylinder bearings and bearing pins for wear

Check cylinder rods for damage

Check scissor lift pipework and cabling for damage or chaffing

Check tightness of main nuts and bolts

Check for lubrication. Ensure that all joints between moving parts are lubricated and clean

Before disengaging props, ensure that the scissor mechanism and roller tracks are free of obstruction

Check drive chain and sprockets

Check slide systems, clean as necessary

Check limit switch positions and integrity

Check cabling and connections

Check battery terminals

Check solenoid caps

Check all E-stops operate safely

Lifts with Stairs

Check hydraulic pipework and fittings for leaks or damage. Correct as necessary

Clean bottom wheel runner plates

Check tightness of main nuts and bolts

Faulty parts are covered under warranty for a period of a year after installation