Maintaining the Sesame lifts
Every Sesame lift comes with a one-year warranty, which includes one standard service six months after installation. We strongly recommend that Sesame also services your DDA lift after the warranty period has expired. British Standards recommends that DDA lifts are serviced every six months by the manufacturer. The engineers who service our DDA lifts are the same engineers who have built and installed our DDA lifts.
The following is a list of the service packages we can offer:
STANDARD SERVICE
Call out - Monday – Friday (9:00 A.M. to 5:00 P.M. 5 days a week) excluding Public Holidays
This agreement includes 2 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9 am – 5 pm.
- Telephone support: Calls received out of office hours will be forwarded to a mobile phone and reasonable efforts will be made to answer / action the call, however, there will be a backup answer phone service.
- Email support: Emails received outside of office hours will be collected, however, no action can be guaranteed until the next working day.
- On-site assistance can be guaranteed within 72 hours during the business week.
ENHANCED SERVICE
Call out - Monday – Saturday (9:00 A.M. to 5:00 P.M. 6 days a week) excluding Public Holidays
This agreement includes 3 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9 am – 5 pm.
- Telephone support: Calls received outside of office hours will be forwarded to a mobile phone with full efforts made to answer/action the call within the contracted hours.
- Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.
- On-site assistance can be guaranteed within 48 hours during the business week.
TOTAL SERVICE
Call out – Monday – Sunday (6:00 A.M. to 11:00 P.M. 7 days a week) including Public Holidays
This agreement includes 4 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9 am – 5 pm. Servicing out of these hours would cost an additional £1,500.00 annually (4 services in a 12-month period).
- Telephone support: Calls received outside of office hours will be forwarded to a mobile phone with full efforts made to answer/action the call within the contracted hours.
- Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.
- On-site assistance can be guaranteed within 24 hours during the business week.
Each Service includes:
- Check the operation of the system
- Check the operation of the emergency lower system by operating the emergency lower key
- Check the operation of emergency stop switches
- Check scissor lift operation. Carry out the following inspection carefully. Fully raise the scissor lift to full travel after operating the maintenance key switch and engage the safety prop
- Check hydraulic pipework and fittings for leaks or damage, correct as necessary
- Check cylinder for leakage
- Check cylinder bearings and bearing pins for wear
- Check cylinder rods for damage
- Check scissor lift pipework and cabling for damage or chaffing
- Check the tightness of the main nuts and bolts
- Check for lubrication. Ensure that all joints between moving parts are lubricated and clean
- Before disengaging props, ensure that the scissor mechanism and roller tracks are free of obstruction
- Check the drive chain and sprockets
- Check slide systems, and clean as necessary
- Check limit switch positions and integrity
- Check cabling and connections
- Check battery terminals
- Check solenoid caps
- Check all E-stops operate safely
Lifts with Stairs
- Check hydraulic pipework and fittings for leaks or damage. Correct as necessary
- Clean bottom wheel runner plates
- Check the tightness of the main nuts and bolts
- Faulty parts are covered under warranty for a year after installation