Maintaining the Sesame Lifts
Every Sesame lift comes with a one-year warranty, which includes one standard service six months after installation. We strongly recommend that Sesame also services your DDA lift after the warranty period has expired. British Standards recommends DDA lifts are serviced every six months by the manufacturer. The engineers who service our DDA lifts are the same engineers who have built and installed our DDA lifts.
The following is a list of the service packages we can offer:-
STANDARD SERVICE
Call out - Monday – Friday (9:00 A.M. to 5:00 P.M. 5 days a week) excluding Public Holidays
This agreement includes 2 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm.
● Telephone support: Calls received out of office hours will be forwarded to a mobile phone and reasonable efforts will be made to answer / action the call, however there will be a backup answer phone service.
● Email support: Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day.
● Onsite assistance can be guaranteed within 72 hours during the business week.
ENHANCED SERVICE
Call out - Monday – Saturday (9:00 A.M. to 5:00 P.M. 6 days a week) excluding Public Holidays
This agreement includes 3 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm.
● Telephone support: Calls received out of office hours will be forwarded to a mobile phone with full efforts made to answer / action the call within the contracted hours.
● Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.
● Onsite assistance can be guaranteed within 48 hours during the business week.
TOTAL SERVICE
Call out – Monday – Sunday (6:00A.M. to 11:00 P.M. 7 days a week) including Public Holidays
This agreement includes 4 routine maintenance visits annually. Routine maintenance visits will take place between Monday – Friday 9am – 5pm. Servicing out of these hours would cost an additional £1,500.00 annually (4 services in a 12month period).
● Telephone support: Calls received out of office hours will be forwarded to a mobile phone with full efforts made to answer / action the call within the contracted hours.
● Email support: Emails received outside of office hours will be collected, with a response made as soon as possible.
● Onsite assistance can be guaranteed within 24 hours during the business week.
Each Service includes:
Check operation of system
Check operation of emergency lower system by operating emergency lower key.
Check operation of emergency stop switches Check scissor lift operation. Carry out the following inspection carefully
Fully raise the scissor lift to full travel after operating maintenance keyswitch and engage safety prop
Check hydraulic pipework and fittings for leaks or damage, correct as necessary
Check cylinder for leakage
Check cylinder bearings and bearing pins for wear
Check cylinder rods for damage
Check scissor lift pipework and cabling for damage or chaffing
Check tightness of main nuts and bolts
Check for lubrication. Ensure that all joints between moving parts are lubricated and clean
Before disengaging props, ensure that the scissor mechanism and roller tracks are free of obstruction
Check drive chain and sprockets
Check slide systems, clean as necessary
Check limit switch positions and integrity
Check cabling and connections
Check battery terminals
Check solenoid caps
Check all E-stops operate safely
Lifts with Stairs
Check hydraulic pipework and fittings for leaks or damage. Correct as necessary
Clean bottom wheel runner plates
Check tightness of main nuts and bolts
Faulty parts are covered under warranty for a period of a year after installation