Key Takeaways
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Sesame Access lifts are engineered for exceptional longevity, often running for more than a decade without issue.
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Even after 15 years of operation, Sesame continues to offer full diagnostic support, service options, and compliance assurance.
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Collaboration between contractors and Sesame ensures continued accessibility, safety, and reliability for heritage and modern buildings alike.
Introduction
Many bespoke platform lifts installed by Sesame Access continue to operate smoothly for over 15 years before their first service call. This longevity reflects the precision engineering, durable components, and careful design that go into every system.
In this real example, a contractor contacted Sesame to arrange a diagnostic visit for a lift originally commissioned more than 15 years ago, proof that long-term reliability is built into every Sesame installation.
What This Article Covers
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How Sesame engineers support older bespoke platform lifts
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Why ongoing manufacturer maintenance matters for compliance and performance
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Options for contractors and facilities managers seeking long-term service
Supporting Long-Standing Installations
When a facility manager or external lift contractor contacts Sesame, two engineers attend site to carry out a professional inspection. These diagnostic visits include safety checks, performance tests, and condition assessments of key hydraulic and mechanical components.
Because every Sesame lift is custom-built, direct manufacturer support ensures the system remains fully aligned with its original design and continues to meet accessibility standards. Each visit aims to preserve, not replace, the lift’s engineering integrity.
Why Do Contractors Call Sesame After Many Years?
These calls often occur when buildings change ownership or new maintenance providers inherit equipment that has performed reliably for years. In most cases, the lift continues to operate perfectly, but new teams want the reassurance of a manufacturer-led inspection.
By using the original manufacturer for maintenance, facility managers ensure that their lift systems are not only operational but are fully verified against current safety standards and accessibility legislation, minimizing legal risk and ensuring continued public access.
You can explore how Sesame collaborates with international and local partners through international accessibility partnerships, showing the same long-term commitment worldwide.
Continuing the Lifecycle of Bespoke Lifts
To complement these support visits, Sesame offers structured maintenance programmes tailored to each building’s needs. Whether supporting a heritage structure, modern gallery, or educational facility, the focus remains the same — sustainable, compliant accessibility.
Long-serving models such as the Kensington Stairlift, Regent Wheelchair Platform Stairlift, and Westminster Equality Act Lift demonstrate this durability, with many continuing to operate more than a decade after installation.
For examples of modern solutions, see how Sesame designs concealed, architectural systems in its hidden step lift solutions.
Working Together with Contractors
Sesame’s engineering team regularly partners with lift service companies to provide diagnostic and maintenance support for existing installations. These collaborations combine the local contractor’s presence with Sesame’s deep product knowledge, ensuring safe, compliant, and long-lasting performance.
By keeping older lifts under manufacturer care, contractors preserve both the lift’s aesthetic and its technical precision, extending its operational life far beyond the industry average.
How to Arrange a Diagnostic Visit or Maintenance Plan
If you manage or service a Sesame lift that has been in operation for many years, you can contact the team to arrange an inspection and long-term support plan.
Book a meeting with one of our Project Managers to discuss your lift’s service history, performance, and future maintenance requirements.
Frequently Asked Questions (FAQ)
Do Sesame lifts really last more than a decade without major service calls?
Yes. Many continue operating for 10–15 years with only routine maintenance required.
How often should a platform lift be serviced?
Typically twice a year, but frequency can vary depending on usage, environment, and local safety regulations.
What are the signs a lift needs manufacturer support?
Changes in travel smoothness, delayed responses, or intermittent controls can indicate a need for inspection, especially in older units.
Can Sesame still support lifts installed over 15 years ago?
Absolutely. Every lift remains serviceable with original documentation, spare parts, and technical records maintained by Sesame.
How does manufacturer maintenance help with compliance?
Sesame engineers verify systems against current safety and accessibility standards, ensuring legal conformity and risk reduction.
Can third-party contractors partner with Sesame?
Yes. Sesame works directly with external maintenance providers to ensure seamless service continuity.