Key Takeaways
-
Lift reliability is the cornerstone of accessible building design.
-
Sesame Access systems demonstrate a 98.82% uptime rate through preventive maintenance and rigorous safety logic.
-
Same-day service response and dual diagnostic systems ensure user confidence and peace of mind.
-
Longevity, lifetime value, and inclusivity justify the investment in bespoke engineering.
-
The “Purple Pound” highlights how accessibility directly supports commercial and social inclusion.
Introduction
Lift reliability defines whether an accessibility project succeeds in real-world use. For architects, consultants, and facilities teams, uptime is not just a performance metric — it’s a statement of trust.
At Sesame Access, each system is designed and serviced to maintain exceptional reliability through preventive monitoring, robust engineering, and same-day response support, ensuring that accessibility is never compromised.
Why Lift Reliability and Uptime Matter in Accessibility Projects
When accessibility lifts are installed in public or heritage environments, every hour of downtime can impact visitors, staff, and public confidence. Sesame Access maintains a 98.82% uptime rate, supported by highly trained engineers who perform both scheduled and proactive checks.
Unlike many service providers who separate call-out costs from scheduled maintenance, Sesame includes call-outs in its service model — guaranteeing predictable, transparent costs and consistent lift availability.
How 98.82% Uptime Builds Client Confidence
Reliability starts with design. Each Sesame Lift uses dual PLC input/output monitoring systems that detect irregularities before they become failures. This predictive maintenance model helps engineers pre-empt potential issues during regular site visits.
By combining remote monitoring alerts with physical inspections, Sesame ensures no lift is ever left out of order, maintaining user trust and consistent operational performance.
Engineering for Lifespan Value
One long-running example of reliability is a Sesame lift that operated for over 26 years before being upgraded with a modern replacement. This illustrates how a well-maintained lift can achieve multi-decade service life, offering strong return on investment through long-term dependability and minimal downtime.
Inclusive Design and the Purple Pound
The Purple Pound — the estimated £260 billion annual disposable income of people with disabilities — underscores how accessibility directly contributes to commercial success. Businesses and venues that invest in reliable, well-maintained access lifts attract more visitors, build reputation, and demonstrate genuine inclusivity.
Reliable accessibility infrastructure isn’t just ethical — it’s economically smart.
Bespoke Solutions for Every Setting
From heritage-sensitive designs to modern open-platform installations, Sesame offers a range of systems to match each project’s needs. For example:
-
Buckingham Listed Building Lift – engineered for heritage façades where architectural sensitivity is crucial.
-
Kensington Stairlift – a compact, fully retracting system ideal for narrow staircases.
-
Westminster Equality Act Lift – designed for compliance-driven projects in public buildings.
Each lift shares the same DNA: reliability, safety, and seamless user experience.
Fail-Safe Safety Systems
Every lift includes built-in “fail-safe” logic that halts operation automatically if any safety input (like barriers or safety edges) fails. This ensures that in any fault condition, the system defaults to a safe state — an essential aspect of true accessibility assurance.
Building Relationships Through Reliability
The cornerstone of Sesame’s reputation is trust. Regular data-driven updates, post-installation support, and transparent communication keep consultants and building owners confident that their lifts will perform flawlessly for years. Each partnership is built not just on engineering — but on consistency.
Related Products & Case Studies
These related case studies and products show how Sesame Access combines engineering precision with architectural sensitivity across a wide range of environments.
Frequently Asked Questions (FAQ)
What is lift reliability?
Lift reliability refers to the consistent operational performance of a lift, measured by uptime and the ability to avoid unscheduled breakdowns.
How reliable are Sesame Access lifts?
Our lifts maintain an average uptime of 98.82%, supported by dual monitoring systems and same-day service response.
What is the Purple Pound and how does it relate to accessibility lift reliability?
The Purple Pound is the collective spending power of people with disabilities. Reliable lifts ensure inclusive access, allowing venues to attract and retain disabled visitors — improving both accessibility and business performance.
How long do Sesame lifts last?
Many installations have operated for over two decades before requiring major refurbishment.
Are Sesame lifts suitable for listed or heritage buildings?
Yes — bespoke designs like the Buckingham Listed Building Lift and Westminster Equality Act Lift maintain architectural integrity while meeting full accessibility standards.
Summary
Lift reliability is not just a technical goal — it’s a promise to every person who depends on accessible design. Sesame Access continues to deliver this promise through robust engineering, rapid service response, and a deep commitment to inclusive design.
To discuss your next accessibility project, book a Teams Meeting with one of our Project Managers here.